IGMAS Technologies, Inc. has launched a fresh approach to meeting the on-site IT needs of hotel operations. By providing a streamlined Hospitality IT “Service Center” model and moving most of the labor-intensive aspects of hotel IT operations to a centralized and well-staffed hospitality super center, the firm is bringing impressive operational management, service, and support to properties while providing significant cost savings.
Across the country, properties have benefited from the IGMAS Hospitality IT Service Center model, packaging together its Hospitality IT helpdesk, centralized datacenter operations, field- engineering team, purchasing management, compliance reporting, and project management teams – all deeply experienced and keenly focused on the Hospitality industry.
The IGMAS IT Service Center model uses a single-point of contact for all property IT needs from electronic ticketing, vendor management, alerting and reporting, to consulting, and managing the user satisfaction survey system. By bringing together these areas under experienced project management, the program is able to focus on the three key issues where hospitality companies continue to struggle with respect to providing IT services: enhancing productivity of existing resources, managing costs, and improving overall IT responsiveness. The value proposition in this integrated support model is enhanced by the impressive cost savings compared to existing IT “Siloed” support models.
Individual properties as well as hospitality management companies and ownership groups have benefited from the IGMAS IT Service Center model and economies of scale. IGMAS offers clients of all sizes “solution sets” which are fully customizable to meet the unique requirements of each organization. The IGMAS model includes an advanced service desk solution as a “Software as a Service” (SAAS) bundle, meaning no capital investment in additional staffing, infrastructure, deployment, or training. Most solutions include access to the IGMAS US-based 24-hour Helpdesk and Response Team. Optional onsite staffing can be added for permanent or short-term onsite positions as a part of an integrated solution, all with the full support and coverage of the IGMAS IT Service Center Team.
What does a client experience as a result of deploying the IGMAS Service Center Model? Impressive gains in property IT responsiveness, staffing efficiencies, and IT cost savings in an impressively short period of time. These efficiencies are realized through additional hours of live support coverage, escalated assistance to property IT vendors, and thorough tracking and reporting of service tickets by people experienced in Hospitality. Property team members are able to contact the Service Center 24-hours a day by dialing an “in-house” extension, calling a toll-free telephone number, emailing in a request, or by accessing a self-service portal that can be reached from any desktop or Web-enabled Smartphone. Management has access to a sophisticated reporting engine offering real-time statistical reporting for property services as well as a user satisfaction system tailored to the individual property’s needs.
Clients report that they quickly realize the benefits of efficiency and effectiveness while experiencing a decrease of true IT support costs by nearly 25%. Many continue to comment that the IGMAS IT Service Center model has noticeably improved the service of end-users and greatly improved the effectiveness of the IT team as a whole within their own organization.
Via : PRWeb